Privacy Policy

Last Updated: June 19, 2025

Introduction

Welcome to SocialTide, Inc ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our AI marketing evolution agent service.

Information We Collect

Account Information

• Basic profile information through Clerk, our secure authentication provider.
• Business information you provide about your company, including industry, target audience, and value propositions.
• Contact information and preferences.

Agent & Content Data

• Marketing content generated by your AI agent.
• Business context and memory your agent builds over time.
• Content performance metrics and engagement data.
• Marketing strategies and campaigns created by your agent.

Usage & Learning Data

• How you interact with your AI agent.
• Agent learning patterns and optimization metrics.
• Marketing trend adaptations and evolution tracking.
• Performance metrics and system logs.

How We Use Your Information

We use your information to:

• Deploy and maintain your autonomous AI marketing agent.
• Enable your agent to learn and evolve with marketing trends.
• Generate personalized marketing content that matches your business voice.
• Track marketing evolution and provide strategic recommendations.
• Optimize your agent's performance through systematic improvements.
• Send important notifications about your agent's activities.
• Provide customer support and ensure platform security.

Data Storage and Retention

We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your data within 30 days. You can request deletion of specific content at any time through your account settings or by contacting our support team. Our front-end applications are hosted on Cloudflare, while our backend services are hosted on Fly.io, both utilizing security best practices for data protection.

Third-Party Services

Authentication

We use Clerk for secure user authentication. Clerk is SOC 2 Type II certified and provides enterprise-grade security for your login credentials. Your authentication data is encrypted and stored securely by Clerk.

Payment Processing

We use Stripe for payment processing. We do not store any payment data on our servers. All payment information is handled directly by Stripe, whose privacy policy can be found on their website. We only store references to your subscription status and plan information.

Analytics

We use Google Analytics on our marketing website only to help us understand how visitors interact with our site. Google Analytics uses cookies and similar technologies to collect and analyze information about your use of the website. This information is not used in our main application.

Email Communications

We use Postmark to send transactional emails, notifications, account-related communications, and other important messages. When you provide your email address, it will be processed by Postmark's secure email delivery system. Postmark's privacy policy applies to their handling of this information.

AI Agent Technology

Your AI marketing agent uses advanced language models from OpenAI and other providers. Here's how we protect your data:

• Your business data is never used to train external AI models.
• Agent memory and learning stays within your account.
• We use DSPy for systematic optimization, not random prompts.
• Your agent's knowledge base is encrypted and isolated.
• Content generated by your agent belongs entirely to you.

Your agent learns and evolves based on your specific business context, creating a unique marketing intelligence that improves over time while keeping your data private.

Marketing Platforms & AI Search

Your agent may interact with various marketing platforms including traditional social media and emerging AI search engines (Perplexity, ChatGPT search, etc.). Each platform's privacy policy governs data shared through their APIs. Your agent adapts to new platforms automatically while respecting their data policies.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols to prevent interception.
• Encryption at rest: Your data is encrypted when stored on our servers using AES-256 encryption standards.
• Secure cloud storage with providers that maintain SOC 2 compliance.
• Regular security audits and vulnerability assessments.
• Role-based access controls and monitoring for internal systems.
• Secure development practices and code reviews.

While we implement these safeguards, please note that no method of internet transmission or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data, but cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing.

Cookie Policy

We use essential cookies to maintain your session and preferences. On our marketing website, we use Google Analytics cookies to collect anonymous usage data. We do not use advertising or marketing cookies in our main application.

Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

For any questions about this privacy policy or our data practices, please contact us at:

Email: support@socialtide.ai
Website: https://socialtide.ai