Privacy Policy

Last Updated: June 25, 2025

Introduction

Welcome to SocialTide, Inc ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our digital presence management service.

Information We Collect

Account Information

• Business information you provide about your company, including industry, target audience, and value propositions.
• Contact information and preferences.

Content & Strategy Data

• Content created for your digital presence.
• Business insights and strategic documentation.
• Website performance metrics and analytics data.
• Marketing strategies developed by our team.

Service & Performance Data

• How you interact with our service.
• Content performance and optimization metrics.
• Website analytics and visitor behavior.
• Technical performance and system logs.

How We Use Your Information

We use your information to:

• Build and maintain your complete digital presence.
• Create strategic content that drives real growth.
• Develop messaging that authentically represents your business voice.
• Monitor performance and provide strategic recommendations.
• Continuously optimize your digital presence based on data.
• Send important updates about your service.
• Provide customer support and ensure platform security.

Data Storage and Retention

We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your data within 30 days. You can request deletion of specific content at any time through your account settings or by contacting our support team. Our front-end applications are hosted on Cloudflare, while our backend services are hosted on Fly.io, both utilizing security best practices for data protection.

Third-Party Services

Payment Processing

We use Stripe for payment processing. We do not store any payment data on our servers. All payment information is handled directly by Stripe, whose privacy policy can be found on their website. We only store references to your subscription status and plan information.

Analytics

We use Google Analytics on our marketing website only to help us understand how visitors interact with our site. Google Analytics uses cookies and similar technologies to collect and analyze information about your use of the website. This information is not used in our main application.

Email Communications

We use Postmark to send transactional emails, notifications, account-related communications, and other important messages. When you provide your email address, it will be processed by Postmark's secure email delivery system. Postmark's privacy policy applies to their handling of this information.

AI-Assisted Content Creation

We use AI tools to enhance our content creation and analysis capabilities. Here's how we protect your data:

• Your business data is never used to train external AI models.
• All AI-generated content is reviewed and refined by our team.
• We maintain human oversight of all strategic decisions.
• Your business information remains confidential and secure.
• All content created for you belongs entirely to you.

Our team combines AI efficiency with human expertise to deliver high-quality content and strategies tailored to your business.

Digital Platforms & Search Optimization

We optimize your presence across various platforms including traditional search engines and emerging AI search tools (Perplexity, ChatGPT search, etc.). Each platform's privacy policy governs data shared through their systems. We ensure your content is discoverable while respecting platform guidelines.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols to prevent interception.
• Encryption at rest: Your data is encrypted when stored on our servers using AES-256 encryption standards.
• Secure cloud storage with providers that maintain SOC 2 compliance.
• Regular security audits and vulnerability assessments.
• Role-based access controls and monitoring for internal systems.
• Secure development practices and code reviews.

While we implement these safeguards, please note that no method of internet transmission or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data, but cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing.

Cookie Policy

We use essential cookies to maintain your session and preferences. On our marketing website, we use Google Analytics cookies to collect anonymous usage data. We do not use advertising or marketing cookies in our main application.

Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

For any questions about this privacy policy or our data practices, please contact us at:

Email: support@socialtide.ai
Website: https://socialtide.ai