1. Scope and agreement
These terms govern use of the SocialTide website, client portal, and other services provided by SocialTide, Inc. By using a service, you agree to these terms. Client work is also governed by the signed proposal, statement of work, or service agreement for that engagement. If a signed agreement conflicts with these website terms, the signed agreement controls for that client work.
2. What SocialTide provides
SocialTide provides strategy, positioning, owned-site development, content and social-publishing operations, analytics interpretation, client portals, and client-specific software where agreed. Some work is delivered as a scoped project; some is operated on an ongoing basis. The exact scope, dependencies, timing, fees, and acceptance terms are set out in the applicable signed agreement.
We use software and AI-assisted workflows to increase research, production, and implementation capacity. SocialTide and the client remain responsible for the strategic, approval, and quality decisions assigned to them in the engagement.
3. Authorized use and accounts
- You must be legally able to enter these terms and, when acting for an organization, authorized to bind or act for that organization.
- You must provide accurate information and keep it current.
- You are responsible for protecting your account, email access, and authentication links, and for activity performed through them.
- Notify us promptly at support@socialtide.ai if you suspect unauthorized access.
4. Acceptable use
You may not use the services to:
- break the law or another person's rights;
- publish content you do not have the right to use;
- send spam or violate a connected platform's rules;
- probe, disrupt, overload, or gain unauthorized access to a system;
- introduce malicious code or attempt to bypass security controls; or
- misrepresent identity, authority, results, or endorsements.
5. Client materials and approvals
You retain ownership of material you provide to us. You grant SocialTide a limited right to store, process, edit, and display that material as needed to perform the agreed work. You confirm that you have the rights and permissions needed for material you provide.
The client is responsible for factual accuracy and for approvals assigned to the client in the engagement. SocialTide will not knowingly publish major client content or strategic changes outside the agreed approval process.
6. Ownership and exit
Unless the signed agreement says otherwise, the client keeps its domain, brand assets, website and client-specific source code, content, client-specific tools and portal experience, business data, and approved strategy or brand documents, subject to third-party licence terms.
SocialTide retains its shared Harbor platform, agent workflows, prompts, evaluation methods, internal tools, reusable templates, libraries, framework primitives, kits, and general know-how. Reusing a stable technical foundation does not transfer another client's confidential material, strategy, brand, data, or experience.
On exit, SocialTide will provide reasonable exports and handoff materials for client-owned assets available to us. Managed hosting, automated publishing, analytics operation, Pulse, portal workflows, and other SocialTide-run services end unless a transition agreement says otherwise. Portability of client-owned work does not include transfer of SocialTide's shared platform or non-transferable third-party services.
7. Third-party services
The services rely on third parties for functions such as hosting, storage, analytics, email delivery, payments, model processing, source control, bot protection, and social publishing. Current integrations can include Cloudflare, Fly.io, Amazon Web Services, PostHog, Anthropic, Stripe, GitHub, Zernio, and LinkedIn. Their availability and terms are outside SocialTide's control.
A connected third-party account remains subject to that provider's terms. The client authorizes the processing and publishing actions needed for the integrations it asks SocialTide to operate.
8. Fees, term, and cancellation
Fees, currency, invoicing, taxes, term, renewal, cancellation notice, and any transition work are defined in the signed agreement. There is no general self-service cancellation promise through the website or portal. To request a change or cancellation, contact the founders or support@socialtide.ai and follow the notice terms in your agreement.
9. No guaranteed marketing result
SocialTide does not guarantee traffic, rankings, AI citations, leads, revenue, or another specific business outcome. Results depend on the offer, market, competition, client inputs and approvals, third-party platforms, and many factors outside our control. We agree to perform the scoped work; we do not sell a guaranteed outcome.
10. Security and service availability
We use reasonable technical and organizational safeguards appropriate to the service, including encrypted transport, access controls, secure development practices, and the security controls provided by our infrastructure vendors. No internet service is completely secure or uninterrupted. Unless a signed agreement says otherwise, the services are provided without a separate uptime commitment or service-level agreement.
11. Disclaimers and limitation of liability
To the fullest extent permitted by law, the services are provided “as is” and SocialTide disclaims implied warranties not stated in a signed agreement. To the fullest extent permitted by law, SocialTide will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the services. Any different or more specific liability terms in a signed client agreement control.
12. Changes to these terms
We may update these website terms as the services change. We will post the current version here and update the date above. Material changes to a signed client agreement require the process stated in that agreement; changing this page does not silently rewrite a signed scope or price.
13. Contact
Questions about these terms can be sent to support@socialtide.ai.