Terms of Service

Last Updated: June 25, 2025

1. Agreement to Terms

By accessing or using SocialTide, Inc ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

SocialTide, Inc provides comprehensive digital presence management that handles your complete online infrastructure while you focus on your mission. Our service includes custom technical solutions, strategic content creation, website development and maintenance, and ongoing optimization. We combine AI-enhanced tools with human expertise to deliver results that drive real growth. We Stripe for payment processing. Our front-end applications are hosted on Cloudflare, and our backend services are hosted on Fly.io.

3. Account Terms

• You must be 13 years or older to use this Service.
• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

• Use the Service for any illegal purposes.
• Violate any social media platform's terms of service.
• Share inappropriate or harmful content.
• Attempt to gain unauthorized access to any part of the Service.
• Interfere with or disrupt the Service.

5. Content Rights

You retain rights to any content you submit through the Service. By using our Service, you grant us the right to store, process, and display your content as needed to provide the Service.

6. Digital Presence Management Terms

Our digital presence management service combines technical expertise with strategic insight. By using the Service:

• You acknowledge that we make strategic decisions based on your business goals and industry best practices.
• You approve all major content and strategic initiatives before implementation.
• You understand that digital growth takes time and consistent effort.
• You agree to provide accurate business information for optimal results.
• You acknowledge that results depend on many factors including market conditions.

We do not guarantee specific outcomes. Your success depends on your business, market conditions, and how you implement our recommendations. All content and technical work created remains your property.

7. Third-Party Services

Our Service integrates with various third-party services including:

• Payment Processing: We use Stripe for payment processing. All payment information is handled directly by Stripe. We do not store any payment data on our servers.
• Analytics: We use Google Analytics on our marketing website only to help us understand how visitors interact with our site.
• Email Services: We use Postmark to send transactional emails, notifications, and account-related communications.
• AI-Enhanced Tools: We use AI tools including OpenAI to enhance our content creation and analysis. Your data is never used to train these models.
• Digital Platforms: We optimize your presence across search engines, AI discovery platforms, and other digital channels as they evolve.

Your use of these services is subject to their respective terms and conditions.

8. Security

We prioritize the security of your data and implement industry-standard security measures, including:

• Encryption in transit using TLS/SSL protocols for all data transmitted between your device and our servers.
• Encryption at rest using AES-256 encryption standards for data stored on our servers.
• Hosting with providers that maintain rigorous security standards and compliance certifications.
• Regular security assessments and code reviews.

While we implement these security measures, no system is completely secure. You acknowledge that you provide your information at your own risk, and we cannot guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

9. Subscription & Termination

Your subscription continues until cancelled. You may cancel at any time through your account settings. Upon cancellation, your agent will continue to operate until the end of your billing period. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, we will export your data upon request within 30 days.

10. Disclaimers

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, specific marketing results, or that your agent will achieve particular outcomes. Marketing success depends on numerous factors outside our control.

11. Limitation of Liability

To the fullest extent permitted by law, SocialTide, Inc shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service.

13. Contact Information

For any questions about these terms of service, please contact us at:

Email: support@socialtide.ai
Website: https://socialtide.ai