Talk to the founders
who know your business.
Existing clients get direct access to both founders. Find quick answers below or email us. We typically respond within one business day.
Contact SupportQuick Response
Typical response within one business day
So you can keep focusing on your mission
Frequently asked questions
Direct answers about working with us, ownership and support.
How do I reach you?
Email support@socialtide.ai. It goes straight to both founders, and we typically reply within one business day. If you're not a client yet, start a conversation instead.
Who will I be working with?
The same two founders, every time: Tara C. Wilson on strategy, positioning and change, and Titus Soporan on technology, systems and implementation. There is no handoff to a junior team.
Does my team need to be involved?
Yes. We don't replace your team; we help that team become more effective. Successful improvements depend on the people responsible for operating the business, so we work with them to make changes that are realistic.
How long does the work take?
It depends on the scope. We agree the scope, the dependencies and the timing with you before we commit to a date.
Can you help if we already have a website and tools?
Yes. We start by understanding what is already in place and what is working. Sometimes the right move is to improve what you have and connect it to the rest of the business; sometimes it is a rebuild.
How do you keep our brand consistent?
Through your Brand Codex: one source of truth for your positioning, messaging, voice and visual system. Every article and post we write for you starts from it and is checked against your voice before you see it.
Do you use AI?
Yes, where it helps. AI expands how much research, drafting and building two founders can do; the strategic and quality decisions stay with us and with you. We automate a process only once it is working properly, and we stay current on new tools so you don't have to.
Do you help with search and AI visibility?
Yes, as part of Attract: clear positioning, a well-built site and content that search engines and AI assistants can understand. We're not a GEO or AEO agency, and nobody can promise that an assistant will cite or recommend your business.
What does this cost?
It depends on what your business needs. We tailor every engagement rather than forcing clients into predefined packages, so we price after a conversation.
What if we stop working together?
If we ever part ways — or you ask — you keep your brand, site, content, data, and client-specific tools. Nothing client-owned is held hostage in our accounts. We provide reasonable handoff materials. Hosting and other services SocialTide runs for you stop unless a transition agreement says otherwise, and SocialTide's shared platform stays ours.
Still have questions?
Start a conversation and tell us what you're working on. It goes straight to both founders.
Start a conversationHave questions?
Direct access to the founders means help from the people who know your business and how your tools are set up. Email anytime.